Refund policy
At Strong Sale, we are committed to delivering a reliable shopping experience. If your order does not arrive as expected, you may request a return or refund according to the guidelines below.
Return Eligibility
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Returns accepted within 30 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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Proof of purchase is required.
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Certain items (personal-use products, worn apparel, or perishable materials) are not eligible for return.
How to Request a Return
To begin the process, email support@strongsale.shop with your order number, reason for return, and clear photos of the item.
A support agent will provide instructions once your request is reviewed.
Refunds
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Refunds are issued to the original payment method after inspection of the returned product.
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Processing time: 3–7 business days depending on your bank.
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Shipping fees are non-refundable unless an error or damage occurred on our side.
Exchanges
We offer exchanges only for items that arrive defective or damaged. Contact us within 7 days of delivery with photos.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After that, the order may already be in processing.